Help

[email protected]

Account Setup

What if my bank isn't listed?
If your bank or credit union doesn't appear in the list of institutions available for immediate verification, you can still link an account! Near the bottom of the screen, find and select Link with account numbers. From there you will need to enter your bank routing number and account number to proceed. Once the information has been provided, you will receive two "micro-deposits" (deposits of a very small amount, typically less than $1) to the bank account you wish to link within 1 business day. You will need to monitor your account to recognize when the deposits take place. Note: the micro-deposits are for verification purposes only and will be automatically withdrawn back from your account following the deposit. When you see the deposits, open the tZERO Crypto app, click the verify button for the account you are trying to link, and enter the two deposit amounts in the space provided. This will verify that the account is yours and allow you to start purchasing via ACH transfer from the app.
What are my payment options?
Why are there transaction limits?

Security

Is tZERO Crypto secure?
tZERO Crypto provides security in a number of ways.
  • Biometrics. Access to your wallet is protected with biometric data using your face and your fingerprint, ensuring that no one but you can access the wallet and the cryptocurrency stored on it.
  • Transaction Verification. For every transaction, users are asked to take a picture of themselves so that we can verify the rightful owner of the account is the one authorizing the transactions. This picture is compared to the picture used in enrollment to verify that you are the person who owns your account. While no system is completely foolproof, this makes the security of the tZERO Crypto far stronger than other cryptocurrency wallets.
  • Responsible Data Storage. To make sure we comply with state and federal laws, all new users will submit personal identifying information for analysis and approval. The personal identifying information collected by tZERO is not saved, so it cannot be stolen from tZERO. tZERO only keeps your name, picture, state and email address.
  • Direct Delivery and Ownership. tZERO does not hold your cryptocurrency. When you purchase a Bitcoin from tZERO, it is sent from the point of purchase directly to your private wallet. Unlike many sites and exchanges, this means that no one can hack tZERO to steal your Bitcoin because we never have access to it.
  • Disaster Recovery. Even if you lose your phone, tZERO has a unique, patentable way to recover your funds that no other service offers. While we hope this doesn't happen, you can have peace of mind that even in an unfortunate event such as this, your money is still safe.
Why does tZERO need certain information?
What about hackers?
The tZERO Crypto Key Recovery System

Buying Crypto

Is there a minimum?
tZERO Crypto will support transactions for amounts as small as 0.001 Bitcoin (which is approximately $10.00 at this writing).
What fees does tZERO charge?
Is there a Fee to Withdraw Bitcoin from tZERO?
How does tZERO price its Bitcoin?

Transactions

General Information

Sending and Receiving Crypto

You can request to send and receive cryptocurrencies for most of tZERO Crypto's supported assets* from within the app.**

*Sending/receiving RVN and XLM cannot be accommodated via the app at this time. Users will be updated when the send/receive functionality is available for RVN and XLM. For urgent needs, reach out to [email protected] for manual assistance.

**Send and receive requests are subject to compliance with tZERO Crypto's AML policies and procedures.

How do I send my crypto to another wallet address?
How long does it take to process a send?
How do I receive crypto from another wallet address and/or person?
How long does it take to process a receive request?
How long does it take to process a buy?
How long does it take to process a sell?
Why is my transaction still pending?

About tZERO Crypto

How is this different / better than other Cryptocurrency Exchanges like Coinbase?

The most important difference between tZERO and a service like Coinbase is that, with tZERO, your cryptocurrency is held in your personal wallet from the moment of purchase. This means only you have access to it and it cannot be hacked or stolen as long as you maintain control of your phone and password. Centralized exchanges hold the keys for you. This is convenient but can cause customers to lose their funds when hackers see large amounts of cryptocurrency in a single location or an exchange ceases to do business either temporarily or permanently. It also results in additional, hidden fees for the withdrawal of your cryptocurrency from the exchange. At Coinbase that is an additional 1% of your funds. Other exchange withdrawal costs vary.


Another important difference is tZERO's Key Recovery System. Even if you lose your phone and password, tZERO will be able to help you restore your account and your funds. With any other decentralized wallet or service, if you lose your device and/or password, those funds are lost forever.

Cryptocurrency 101

What is Bitcoin?
Bitcoin is a digital currency for peer-to-peer transactions. It is often referred to as "trustless" because a bitcoin transaction does not require a bank or payment company to vouch for the other party and "decentralized" because it is not controlled by any central authority. Bitcoin transactions are recorded in a database spread across thousands of computers that communicate with each other and reach consensus on exactly who owns each bitcoin (or part of a bitcoin) every ten minutes. This database is called the bitcoin "blockchain."
What is Blockchain?
How many Bitcoins are there?
What is Cryptocurrency?
What is a Wallet?
What is Mining?
What cryptocurrencies can I buy on tZERO?
What are Keys?
What is Ethereum?
What is the difference between Bitcoin and Ethereum?
What is Ether?
What is a smart contract?
What is ERC-20?
What is Ravencoin (RVN)?
What is the difference between Ravencoin and other digital-currencies, like Bitcoin or Ethereum?
Can I store Ravencoin assets in the tZERO Crypto app?
What is the X16R Algorithm?